Term & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we sell any of the products (Products) listed on our website www.jewellerydirectfactory.com to you. Please read these terms and conditions carefully before ordering any Products from our site.

Regardless of whether or not you choose to register with us, by using this Website, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time together with our PRIVACY POLICY, You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.



Jewellerydirectfactory.com is a site operated by Luxury Designer Haus Sdn Bhd. (“We”). We are registered in Malaysia and under company number 1137903P and with our registered office at 101-13-05 Menara Perdana, Jalan Gurdwara, 10300 Penang, Malaysia. Our email address is [email protected]



1a. The materials and information on this Website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided on an "as-is" and "as-available" basis. References to materials and information contained on the Website include such material and information provided by third parties.

1b. Luxury Designer Haus Sdn Bhd does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the Website, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of the Website, reasonable measures will be taken by Indigo Creation to ensure the accuracy and validity of all information relating to transactions and products and services of the Website.

1c. Further Luxury Designer Haus Sdn Bhd does not warrant or represent that access to the whole or part(s) of this Website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

1d. Luxury Designer Haus Sdn Bhd will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.



2a. If you order Products from our site for delivery outside Malaysia, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

2b. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.



Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.



All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned and/or licensed by Luxury Designer Haus Sdn Bhd and/or its content supplier and are protected by copyright, trademarks and other laws. The compilation of all content on this Website is the exclusive property of Luxury Designer Haus Sdn Bhd and is protected by copyright laws



You agree to indemnify, defend and hold harmless Luxury Designer Haus Sdn Bhd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.



This Website may contain links to website(s) controlled or offered by third parties (non-affiliates of Luxury Designer Haus Sdn Bhd). Luxury Designer Haus Sdn Bhd hereby disclaims liability for any information, materials, products or services posted or offered at any of the third party websites linked to this Website. By creating a link to a third party website, Luxury Designer Haus Sdn Bhd does not endorse or recommend any products or services offered or information contained at that website, nor is Luxury Designer Haus Sdn Bhd liable for failure of products or services offered, or advertised at those websites. Such third parties may have a privacy policy different from that of Luxury Designer Haus Sdn Bhd, and the third party website may provide less security than the Website.



7a. If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Luxury Designer Haus Sdn Bhd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

7b. You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You are responsible for the use of your account, whether or not authorized by you.

7c. You shall immediately notify Luxury Designer Haus Sdn Bhd if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account.

7d. Luxury Designer Haus Sdn Bhd shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.

7e. You shall provide and maintain true, accurate, current and complete information about yourself when registering for your account.



8a. In the event of any unsuccessful delivery of the product and/or services by Luxury Designer Haus Sdn Bhd or any other third party designated by Luxury Designer Haus Sdn Bhd to you, due to your absence in receiving the products and/or services at the designated address agreed by you, you shall solely bear the total cost of further deliveries of the products and/or services to you. You are hereby notified that Luxury Designer Haus Sdn Bhd shall give no refund to you for the products and/or services under the aforementioned circumstances.

8b. All items purchased from the Website are made pursuant to a delivery arrangement stated in the term and condition applicable to the product(s) and services(s). The risk of loss and title for such product(s) pass to you upon the delivery of the product(s) to you by Luxury Designer Haus Sdn Bhd and/or any other third party designated by Luxury Designer Haus Sdn Bhd.



Luxury Designer Haus Sdn Bhd attempts to provide the product and service descriptions as accurately as possible to you. However, Luxury Designer Haus Sdn Bhd does not warrant that product and service descriptions or other content of this Website is accurate, complete, reliable, current, or error-free.



If you are contracting as a consumer, you may cancel a Contract at any time within SEVEN days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our RETURN AND REFUND POLICY.



Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is



For details on refunds, please refer to our RETURN AND REFUND POLICY.



12a. These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this Website and/or using the services provided herein by Luxury Designer Haus Sdn Bhd, you hereby consent to the exclusive jurisdiction of the courts of Malaysia in all disputes arising out of or relating to the use of this Website.

12b. Luxury Designer Haus Sdn Bhd makes no representation that the materials, information, functions and/or services provided on this Website are appropriate or available for use in jurisdictions other than in Malaysia.



Luxury Designer Haus Sdn Bhd reserves the right to terminate and/or suspend your access to this Website and/or your use of this Website at any time, for any reason. In particular, and without limitation, Luxury Designer Haus Sdn Bhd may terminate and/or suspend your access should you violate any of these Terms and Conditions, or violate the rights of M3Asia, of any other user(s), or of any third party (ies).



14a. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14b. A waiver by us of any default shall not constitute a waiver of any subsequent default.



Luxury Designer Haus Sdn Bhd reserves the right to make changes to the Website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining condition.



Luxury Designer Haus Sdn Bhd committed to protecting your privacy at all times. We use the information we collect about you to process orders and to provide a more personalized shopping experience.



When you place an order, we need to know your name, e-mail address, mailing address, credit card number and expiration date in order to process and fulfill your order.

When you submit a customer feedback, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your feedback. When you enter a contest or other promotional exercise, we may ask for your name, address and e-mail address so that we can manage the contest and notify winners. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store and to create new services.

We may also use the information we collect to occasionally notify you about important changes to our website, our new services and special offers or promotions we think you'll find interesting via Email. If you would rather not receive this information, Please send email to [email protected]. Make sure to provide your email address.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

By using our web site, you consent to the collection and use of this information by jewellerydirectfactory.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.



18a. The content of this web site is to provide customers sufficient information about its products and services so that customers can make an informed choice about whether or not to engage in the transaction.

18b. Provider does not take any responsibility or have any proprietary rights of Web sites linking out of Luxury Designer Haus Sdn Bhd.

18c. However, while Provider will do our utmost to ensure the highest quality from indigocreation.com E-commerce site and services, Provider does not warrant that the site or services provided will meet all and any of customer’s requirements. In particular, Provider does not warrant that the e-Commerce site or services will always be available, accessible, uninterrupted, timely, secure and error free.

18d. This website and its contents are provided on an ‘as is’ and ‘as available’ basis. To the fullest extent permitted by law, Provider makes no and expressly disclaims all representations or warranties of any kind, expressed or implied, including without limitation to the implied warranties of satisfactory quality, fitness for a general or particular purpose, non-infringement and authenticity of any material or claim, and to any implied warranty arising from the course of dealing or usage of trade.

18e. No oral advice or written information given by Provider or its employees shall be used as a warranty nor shall the customer rely on any such information or advice.

18f. Provider makes no warranty that the contents of the website are free from infection by viruses or any other malicious works which has contaminating or destructive properties.